General School Info
Welcome to School of Rock Rochester! Thank you for entrusting your child’s musical education to us. We truly feel we have the best job in the world! This document explains our policies on payment, lessons, rehearsals, and provides information about how to contact us. Please read it carefully and keep it for future reference.
Monday-Thursday 3:00 pm - 9:00 pm
Friday 3:00 pm - 6:00 pm
Saturday 11:00 am - 4:00 pm
Closed on Sunday
235 High Street Extension, Suite 4
Victor NY 14564
Scheduling changes:
The best way to reach us is to call or SMS (585) 400-7625
Like and Follow Us on Social Media
Facebook: https://www.facebook.com/SchoolofRock.ROC
Instagram: https://www.instagram.com/schoolofrock.roc/
To contact individual instructors and Show Directors, call our main number; we’ll make sure the person you need to reach contacts you!
TUITION DUE DATE: Payment is due on the 1st of the month. If payment is not received by the 15th of the month, your lessons and rehearsals will be suspended at the School’s discretion until you have contacted us to arrange payment.
REGISTRATION FEE: A one-time registration fee is billed at the time of sign-up.
PAYMENT METHODS: Payments are processed by pre-authorized credit/debit card only. We do not accept personal checks or cash for monthly tuition payments.
LESSON CANCELLATION AND MAKEUPS: We require 24 hours notice if you wish to cancel and reschedule a lesson. Any lessons canceled within 24 hours are not eligible for a makeup lesson. Makeup lessons must be redeemed within 60 days. Make-up lessons cannot be stored in lieu of a monthly payment and all make-ups must be scheduled while your account is active.
HOLIDAY CLOSURES / INCLEMENT WEATHER: School of Rock is closed for the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day.
We do not offer makeup lessons for the above holidays. Because School of Rock is billed monthly, there are typically about four months out of the year when a student may receive five lessons per month at no additional charge. This balances out any missed holidays and we strive to ensure that every student receives an average of four lessons per month over the course of a show season.
In the event of a closure due to inclement weather, a make-up lesson will be offered. However, the date and time of weather-related make-ups will be assigned and may or may not be with the student's regular instructor.
SUBSTITUTES: Most of our staff are working musicians who tour & perform locally (and occasionally get sick). When we have an instructor out, we will do our best to provide a substitute instructor at your normal weekly lesson time. Sometimes, we have to make adjustments to the time or reschedule a lesson entirely. We may not have the opportunity to give notice that a substitute instructor will be teaching your lesson until immediately prior.
MEMBERSHIP CHANGES / CANCELLATION POLICY: All requests for changes to your membership plan or cancellation must be emailed to rochesterny@schoolofrock.com. We require 30 days’ notice via email for enrollment changes or cancellations.
OFF-SITE WAIVER: To ensure the safety of our students, School of Rock requires that every student, of any age, remain on School of Rock premises unless accompanied by a parent or guardian including at pick up time. A parent or guardian may grant School of Rock permission to allow their child who is 10 years of age or older to leave School of Rock premises unaccompanied by the parent, guardian or adult by signing an off-premise waiver. Students 10 years of age or older will not be allowed to leave the premises unless a parent or guardian has provided School of Rock a signed copy of this off-premise waiver.
A student who is granted the Performance Program Off-Premise release will be issued a pass (held at front desk) and allowed to leave school during breaks to get food, go to a nearby store, etc. The student will sign out, staff will pull child’s card, upon return student will sign back in and staff will return card to secure location. As stated, the student will be required to sign out as they leave at the front desk and has to sign back in upon their return.
HEARING PROTECTION: School of Rock students and staff are required to wear ear protection during rehearsals, shows, and in any room that is at a decibel level of 85 or above. Students may bring their own, or School of Rock has earplugs available for purchase.